CUKATU is headquartered in New Jersey, USA, and our footwear is handcrafted in Spain by skilled artisans.

Yes. Each pair is handcrafted using traditional shoemaking methods and premium materials. Natural variations in leather and finishing are part of the character of handmade footwear.

Many CUKATU shoes are crafted after you place your order. This allows us to maintain quality and avoid overproduction.

Order changes or cancellations are only possible before production begins.
Once production starts, orders cannot be canceled or modified, as your shoes are already being handcrafted.

If you need assistance, contact support immediately after placing your order.

We recommend checking our Size Guide or contacting our support team before ordering if unsure. Fit can vary by model and construction.

Yes. Shoes may be tried indoors on a clean surface. Returns must show no outsole wear, heavy creasing, or damage and must include original packaging.

Made-to-order footwear typically requires 5–7 weeks before shipping.

Delivery times vary by destination and shipping method. Tracking details are provided once your order ships.

Yes, we ship worldwide.

International customers are responsible for any duties, VAT, or import taxes charged by their country.

Eligible items may be returned or exchanged within 30 days of delivery.

The following items are final sale:

• Made-to-order footwear
• Custom or bespoke footwear
• Sale or clearance items
• Limited editions marked final sale
• Shoe care items and accessories
• Gift cards

Email support@cukatu.com with your order number and request. We will provide return authorization and instructions.

Return shipping responsibility depends on location and reason for return. Details are provided during return authorization.

Yes, exchanges for size are possible for eligible items, subject to stock availability.

U.S. customers: CUKATU provides return shipping; customer pays shipping for replacement pair.

International customers: Customer pays shipping both ways and any customs fees.

Refunds are issued to your original payment method after inspection and approval of the return.

Original shipping charges are generally non-refundable unless the return is due to our error.

Refund processing typically takes 7–10 business days, plus bank processing time.

Contact support within 3 days of delivery, including photos and order details. We will investigate and resolve through repair, replacement, or refund.

Manufacturing faults affecting structure or function qualify as defects. Natural leather variation and minor handmade differences do not.

• Use shoe trees after wear
• Brush and condition leather regularly
• Avoid excessive moisture
• Allow shoes to dry naturally if wet

Proper care extends the life of handcrafted footwear.

Yes. Payments are processed via secure payment providers; CUKATU does not store full card details.

Only if you opt in. You may unsubscribe anytime.

No. CUKATU does not sell customer personal information.

Email: support@cukatu.com Our team typically replies within 1–2 business days.