Terms of service

CUKATU Terms & Conditions

Last Updated: February 11, 2026

Welcome to CUKATU. These Terms & Conditions (the "Terms") govern your use of the CUKATU website and the purchase of products from CUKATU. By accessing our website or placing an order, you agree to be bound by these Terms and by our other policies referenced herein. If you do not agree with these Terms, please do not use our website or services. For any assistance or questions, you may contact us at support@cukatu.com.

Preamble:
CUKATU is a New Jersey, USA-based luxury footwear brand offering handcrafted shoes made by artisans in Spain. We sell our products globally, and all purchases are subject to the following terms. These Terms incorporate our Return, Refund & Shipping Policy and Privacy Policy by reference, meaning those policies are part of our agreement with you. Please review those documents as they contain important information about your rights and obligations.

1. Company Information

CUKATU operates as a direct-to-consumer retailer of handcrafted footwear and related accessories. Our headquarters is in New Jersey, United States, and our shoes are made in Spain by experienced artisans. We ship worldwide to bring our products to customers across the globe. All purchases made through our website are subject to these Terms (including the policies referenced above).

2. Use of the Website

By using our website, you confirm that:

• Legal Age: You are at least the age of majority in your jurisdiction (or using the site under the supervision of a legal guardian).

• Lawful Use: You will use our website and services only for legitimate, lawful purposes and in compliance with all applicable laws and regulations.

• No Interference: You will not attempt to interfere with or disrupt the functionality, security, or integrity of our website (e.g. by introducing malware or engaging in hacking attempts).

• Accurate Information: Any information you provide to us is truthful, accurate, and complete, and you agree to keep it up to date.

• Unauthorized Use: You will not use the site in any way that could harm or disrupt it or other users. Unauthorized use may result in termination and legal action.

3. Product Information & Availability

We strive for accuracy, but:

• Display of Products: Colors may vary slightly depending on your screen.

• Availability: Products may become unavailable at any time.

• Made-to-Order Timing: Some items require production time before shipping.

• Accuracy of Information: Errors may occur; we reserve the right to correct them or cancel orders if needed.

Note: We do not guarantee products will meet expectations except as stated in our policies.

4. Orders & Acceptance

Placing an order is an offer to purchase. We may accept or reject it.

We may cancel orders due to:

• Payment issues

• Product unavailability

• Pricing or description errors

• Suspected fraud

Refunds will be issued if payment was processed.

5. Pricing & Payment

• Prices are subject to change without notice.

• Payments are processed securely via third-party providers.

• You are responsible for taxes, duties, or import fees.

6. Production & Shipping

• Made-to-order items require approximately 5–7 weeks.

• Shipping times vary and are estimates only.

• Risk transfers upon delivery.

• Customers are responsible for international import compliance.

7. Returns & Exchanges

Refer to our Return, Refund & Shipping Policy.

Key points:

• Returns must be requested within the specified window (e.g. 14 days).

• Items must be unused and in original condition.

• Some items may be non-returnable.

• Refunds are issued per policy terms.

8. Handmade Product Characteristics

• Natural variations are expected.

• Minor differences are not defects.

• Leather may change over time.

9. Intellectual Property

All content is owned by CUKATU. Unauthorized use is prohibited.

10. Disclaimer of Warranties

Products and services are provided “as is.”

We disclaim:

• Additional product warranties

• Implied warranties

• Website reliability guarantees

11. Limitation of Liability

CUKATU is not liable for:

• Indirect or consequential damages

• Delays beyond our control

• Misuse of products

Maximum liability is limited to the purchase price.

12. Fraud Prevention

We may:

• Cancel suspicious orders

• Request verification

• Report fraud

13. Privacy & Communications

• Data is handled per our Privacy Policy.

• Marketing messages require opt-in consent.

• You can unsubscribe anytime.

• We do not sell personal data.

14. Changes to Terms

We may update these Terms at any time. Continued use means acceptance.

15. Governing Law & Jurisdiction

These Terms are governed by New Jersey law. Disputes will be handled in New Jersey courts, unless local laws provide otherwise.

16. Contact Information

Email: support@cukatu.com

CUKATU Mobile Terms of Service

Last updated: April 30, 2026

1. Program Overview

By opting in, you agree to receive SMS messages including:

• Order updates

• Shipping notifications

• Promotions

2. Message Frequency & Costs

• Up to 10 messages per month

• Message/data rates may apply

• Service is free from CUKATU

3. Opt-Out and Help

• Reply STOP to unsubscribe

• Reply HELP for assistance

4. Data Sharing and Privacy

Your data may be processed by third-party providers under strict protections.

5. Eligibility

You confirm that:

• You are 18+ or have consent

• You own or control the phone number

6. Service Modifications and Carrier Disclaimers

• Message delivery is not guaranteed

• Carriers are not liable

7. Limitation of Liability & Dispute Resolution

CUKATU is not responsible for:

• Message delivery failures

• Technical issues

Disputes will be resolved via individual arbitration.

8. Contact Us

Email: support@cukatu.com

Thank you for reading our Terms & Conditions and for shopping with CUKATU. We are committed to providing you with exceptional products and service, and we hope you enjoy your handmade footwear experience with us.